Metadata assigned to content allows users to discover exactly what they seek, including more accurate representations of a diverse society.Read More

With the average consumer utilizing as many as ten different digital channels, every touchpoint along a customer journey is important for marketers to understand.Read More

It’s one of the most resilient “bird-in-hand/two-in-bush” arguments. What is the most valuable business marketing approach, customer retention or customer acquisition? It seems like it may be a trick question in that most believe that the only correct answer is that both are equally important. The advent of relevantly inexpensive, multichannel, digital communications has many...Read More

Image Credit: 13_Phunkod / Shutterstock.com As the internet exploded upon the scene a couple of decades ago and millions of users let the world know who and where they were on the web, the whole of commerce initiated promotional campaigns utilizing emails. Much like direct mail marketing surged after the first street address was published,...Read More

Image Credit: winnond / Shutterstock.com We’re in an era of marketing when it seems like all paths to identifying potential customers are a matter of collecting and evaluating consumer data. The data is broken down into neat bytes of numbers that can be analyzed to reveal consumer demographics and behaviors. The premise is that the...Read More

For more than two decades, F.H. Cann & Associates (FHC) has been a leader in providing clients with contact center, financial recovery, loan servicing and business process outsourcing services. Dedicated to a customer centric approach and committed to the highest standards of quality performance, FHC focuses on providing comprehensive and innovative solutions to federal, state,...Read More

Image Credit: Stockbakery / Shutterstock.com Perhaps the most inconvenient aspect of shopping online is returning an item that failed to meet expectations. Repacking and taking the unwanted item to a shipping location is often inconvenient, time consuming and expensive. Amid all the fanfare about how online sellers are eating brick and mortar retailers for lunch,...Read More

Businesses share core principles of business that are common and integral regardless of product, service and industry. These same principles when adjusted for variation in size, logistics, and offerings become essential to the overall success of a business whether delivering a load of stone or a pair of designer jeans.  Considerations for supply and demand,...Read More

We live in an economy where consumers’ purchase behaviors are constantly changing. Technology arms consumers with the ability to shop for the best price on a smart device without ever stepping foot into a retail store. And yet, there remains a segment of the marketplace focused on delivering a memorable in-store experience; so much so...Read More