With more than 2 decades of experience, Susan is responsible for directing the internal Junction Account Team, ensuring that our account management team is building and expanding relationships with its clients. She has developed a strategy for the retention and growth of the existing client base while ensuring that the account management team delivers cost-efficient, quality service.

Susan started her career serving as a National Account Coordinator of Logistics for Wyeth Pharmaceuticals. Following her successful tenure with Wyeth, she was a partner and operations director for a real estate company. Susan’s operational expertise enables Junction to operate efficiently while delivering against critical timelines for our client portfolio.

When she isn’t training a new team member or assisting with the launch of a new project, Susan continues to streamline and improve business processes, leads long-term business planning, and analyzes the effectiveness of existing business functions. Her contributions facilitate and sustain the organization’s growth.

Susan is approachable and professional. When she isn’t optimizing Junction’s back-office, she is driving operational efficiency for her household and finding time to hit the beach with her family.