FHC: A Leader in Contact Centers, Loan Servicing, and BPO Services

For more than two decades, F.H. Cann & Associates (FHC) has been a leader in providing clients with contact center, financial recovery, loan servicing and business process outsourcing services. Dedicated to a customer centric approach and committed to the highest standards of quality performance, FHC focuses on providing comprehensive and innovative solutions to federal, state, and local governments as well as the education, financial services, telecommunications, utility, and healthcare industries.

Through “FHConnect”, FHC customer contact professionals deliver timely and accurate responses to its clients’ customers that enhance brand value and promote customer loyalty. FHC’s customized loan servicing solutions have delivered transparent, innovative and proven results that deliver lower cohort default rates and less overall delinquency levels while maintaining and improving the overall customer experience. The company is also well-known for delivering world-class accounts receivable management solutions through 1st party and 3rd party collections. Regardless of the service provided, FHC utilizes focused strategies for each individual project, tailored to each client’s needs, goals, and objectives.

As FHC embarked on expanding its service offerings to a more diverse and competitive arena, it sought assistance developing the company’s personality, vision, mission and values. Junction Creative Solutions (Junction) was selected to deliver an innovative brand strategy and online experience to expand opportunities for marketplace visibility.

“It was a pleasure working with the highly professional and patient team at Junction as we continue building our footprint in the marketplace and expand our suite of service offerings,” says Jim Crone, EVP Sales and Marketing for FHC. “The graphics and branding applied to the website were exactly what we were hoping to achieve when we began this initiative. The site is user friendly, informative and allows interaction on the website that paints a complete picture of our organization.”

Junction Creative Solutions is an award winning, results-driven marketing agency focused on creating world-class brand experience that speak to each client’s audience.  “FHC has developed a great reputation in the industry as a leader in their space,” comments Julie Gareleck, CEO & Managing Partner, Junction.  “FHC has a clear vision for the business.  Our brand team was able to design a brand that was a reflection of the company and its commitment to providing quality services. We wish FHC continued success!”

To learn more about how FHC’s solutions and strategies can drive value for your organization, visit www.fhcann.com.