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The Social Clearinghouse

Infographics have become an increasingly prevalent trend, offering a snapshot of data relevant to consumer behaviors and consumption patterns. As social media platforms begin to peak with record breaking valuations, infographics help illustrate the data in way that marketers can digest. Marketers who have traditionally used gut instinct to determine marketing spend are now relying on data largely drive by technology and social driven platforms.

Facebook, Pinterest, Twitter, SocialCam, You Tube, and even dating sites like Match.com or eHarmony have become a clearinghouse for big data encompassing demographics, preferences, consumption behaviors, etc. Marketers can leverage this user intelligence to hone strategies and develop future approaches. Data illustrating the wants, needs, and expectations of users/consumers enable marketers to create purposeful, impactful, and even contextual messaging to inform purchase decisions.

The potential pitfall associated with so-called “big data,” for marketers, is assuming that the collection platform is the right marketing vehicle to reach those same consumers. Consumer preferences, behaviors, or demographic information collected from one social platform may not be the best mode for reaching the consumer base. Facebook, with over 900 million users, is one of the largest data collection platforms in the marketplace, but as exemplified by GM’s recent announcement of its withdrawal from the social network , it isn’t always the best platform for advertising.

As technology continues to revolutionize how data is collected and presented, marketers must remember that the real value lies in how information can be digested within context to better target a consumer base. When trends change and social is gone, marketers who understand the value of data will be in the driver’s seat.

Smoke Screen: Company Culture or Policy?

Two prominent current topics in the newsmedia have sparked debate, raising questions about the nature and extent of rights of employers and employees in the workplace. In a rapidly changing world, the blurred line these topics tread must be more clearly defined before ‘company policy’ becomes becomes an invasion of rights. Employees are asking themselves where company culture ends and infringement begins.

Recently there has been a resurgence in conversation about employers demanding access to employee social media pages on the premise of maintaining company integrity. The debate quickly escalates into a discussion of the personal rights of employees as pertaining to the content and publicity of their Facebook page. Employees are almost uniformly against the practice, but even combined with the efforts of privacy advocates such as the ACLU, the practice has not yet been made illegal. Advocates for monitoring or restricting social networking are quick to bring up the “nothing-to-hide” argument, but digital privacy is still a crucial right in the modern world.

Businesses are also becoming the latest frontier to latch on to the increasingly prevalent trend of bans on smoking. Some employers, such as health insurance giant Humana, have begun to tighten policies related to employee smoking habits, going beyond simply prohibiting smoking during work hours to completely disqualifying smokers from employment. Of course, for Humana, operating in the healthcare industry, the ban on smokers is an obvious measure in line with the company’s mission. For other employers however, a tobacco-free policy can help boost productivity (less employee ‘smoke breaks’) and help to reduce health insurance premiums.

Like keeping close tabs on employee Facebook profiles, these policies get tricky when considering that smoking is, regardless of company views, a completely lawful activity. With the aid of the ACLU, 29 states implemented laws to protect “smokers’ rights,” but federal law permits an employer the right to flat out refuse to hire a nicotine user, because smokers are not recognized as a protected class. Rumors suggest that a number of companies in the Fortune 500 are considering adopting similar bans on smoking, suggesting Humana’s actions may be a sort of glimpse into the future.

Acquiring and retaining productive employees and promoting a better workplace is the obvious desired outcome of hiring strategy for companies in any industry. Before practices like banning smoking or monitoring social network profiles become the norm, however, further scrutiny is necessary to clarify some significant questions about whether employers have the right to independently regulate otherwise lawful behavior.

Buckhead Specialty Retailer Lucy’s Market Announces Launch of New Website

Lucy’s Market, a year-round farmer’s market and specialty goods retailer located in the Buckhead district of Atlanta, GA, announces the live launch of its redesigned website. Designed and developed by Junction Creative Solutions, the new site was created to engage existing and prospective customers with a detailed informational resource, a point of contact for customer service, and online ordering functionality.
“We began very humbly, operating a little vegetable stand at an old gas station, and never turned back, growing into what we are today” said Lucy’s Market founder Kim Wilson. “We are very pleased that our new website is more representative of the high standard of quality and service we want to offer both our longtime and new customers.”
Popular for its specialty foods and gift baskets, Lucy’s Market has integrated an eCommerce platform into the new website to help meet increased demand. Visitors to the site are now able to browse and order the baskets, which make an excellent personal or professional gift, containing fresh produce, artisan breads, pastries, prepared foods, seasonal plants, and more, for pick-up or delivery.
“The new website reflects with the impeccable quality that loyal customers have come to associate with Lucy’s Market,” commented Julie Cropp Gareleck, managing partner, Junction Creative Solutions. “We are proud to have been a part of this project, and wish them continued success.”
Visit the new site at www.lucysmarket.com.

BranchOut: When Business Gets Personal

The excitement of logging on to Facebook to find new notifications has been marred recently with the rise in popularity of BranchOut the “#1 professional network on Facebook.” The company’s founders believe that the vast size of the social network’s userbase, including a large percentage of members under the age of 40, primes their application for success. The similarities in functionality with the net’s most prolific professional network, LinkedIn are obvious, but there are several reasons why Branchout may be destined for failure, the less desirable choice for job providers and job seekers alike.

LinkedIn is not at all worried about BranchOut’s growing influence. A recent Neilsen social media survey shows that people with advanced degrees are more than three times more likely to use LinkedIn. BranchOut thus far seems to lack appeal for such desirable users. LinkedIn’s distinct advantage is the comfort felt by its more than 70 million registered users revealing business affiliations and posting and responding to jobs. Facebook has garnered a reputation for sharing private information, which may be a strong deterrent to potential users.

Struggling to attract these influencers, the most difficult hurdle facing BranchOut is the quality of the prospective user base. For most users, relationships with Facebook ‘friends’ have little or nothing to do with a career field, nor do a significant number of relationships within that network have anything of value to offer. The Neilsen research also shows LinkedIn’s userbase as comprised largely of more seasoned professionals, aged 40 and up with 20+ years of experience. When it comes to introductions, networking, and ultimately job offers, these individuals, not the teenagers perusing menial status updates, are the real target.

While the immense power of Facebook, evidenced by widespread speculation about a forthcoming IPO, is largely undisputed, there is no precedent indicating how a network of this scale will behave. The going approaching this milestone will be rocky for BranchOut in terms of adoption and effectiveness. For LinkedIn users, the multiple daily requests popping up urging them to join the growing masses will continue to be politely declined.

JXN Executive Roundtable Attracts Central PA Business Owners to Discuss Sustainability and Growth

On Tuesday, May 1st, 2012, Junction Creative Solutions (Junction) welcomed guests for its JXN Executive Roundtable event, a forum for entrepreneurs and business owners to share insights and perspectives in an intimate environment. Cosponsored by Raffensperger, Martin, and Finkenbiner LLC and Patrono & Associates, the event included 27 area business owners who participated in a dialogue, promoting collaboration by discussing best practices to facilitate and sustain growth.

“For our first roundtable discussion in the Gettysburg area, we were encouraged by the number of area business owners who elected to attend this event,” comments Mark Cropp, Executive Director of Business Development & Partnerships, Junction.  “Combining the thought leadership of this group can facilitate growth within each business and in the greater community.”

A panel discussion focused on the impact that significant shifts in the economic climate have had on growth, and the importance of diversifying business to adapt to changes in the marketplace.  Panelists encouraged attendees to invest in good people, seek help and expertise from partnerships to drive maximum value, and create a strategic roadmap and consistently execute. “Diversification is quintessential, particularly so in a bad market. Adapting products or services is considerably less risky than pursuing a new customer base,” said John Murphy III, Patrono & Associates. “Adaptability has become the key to building long term success, protecting a business from a great deal of uncertainty under difficult circumstances.”

Attendees found the discussion thorough and useful.  “The panelists were able to not only answer the questions posed, but were able to take and build on each other’s comments,” commented Katherine Powley, Vice President, Susquehanna Bank. “They all agreed that diversification has been the key to their success these past few years. In thinking about my own clients, I think that would be true for those that have weathered this economic downturn as well.”

Since its inception in 2008, Junction has extended its influence into the Northeast, further developing relationships with companies in the Central Pennsylvania region with a presence in Gettysburg. Julie Gareleck, CEO and Managing Partner, Junction, is hopeful that the Roundtable will help foster a better business environment not only in Pennsylvania, but nationwide. “Sound strategy drives successful and sustainable business, and exchanging knowledge and experience with our peers helps create strategy that is better informed,” said Gareleck. “Events like the Roundtable bring the thought leadership of these owners and executives together to promote a more positive environment for business development. We look forward to future events and continuing to support growth for businesses of all sizes.”

Junction is actively preparing for its next event to be held in the region. To get involved in future events in Gettysburg, please contact mark@junction-creative.com.

Social Media: Boom to Bust?

As Facebook reports its user base has reached 901 million users and acquires Instagram for a staggering $1 billion, industry analysts continue to debate the existence of what is being deemed the “social media bubble.” Some argue that social media is a sign of a burgeoning online community that fuels the economy. Skeptics speculate that this age of social media is reminiscent of the most recent collapse of the housing market and the not so distant .com bubble.

From the mid-90s to 2000, industrialized nations saw a dramatic increase in equity valuation due to the growth of the Internet sector. Venture capitalists pumped millions of dollars into start-up companies led by a young generation of entrepreneurs with big ideas and incomplete business models. The markets witnessed a surge in IPOs with remarkably high stock prices and then experienced devastating losses when the bubble burst.

Not so dissimilar, social media companies, most notably Facebook, are entering the market with incredible valuations. Valuations are being based on the potential buying power of these social media user bases. But is the potential of this large consumer base enough to drive sustainability and stability? News that financial advisors are cautioning clients against social media fund plays may be a sign of what is to come.

There is no question that the industry is experiencing a social media boom, but its fate will no doubt fuel speculations on both sides of the argument. What do you think?

Reminder – JXN Executive Roundtable Kicks Off Tomorrow!

We wish to remind you that the inaugural event in the JXN Executive Roundtable series will be held tomorrow, May 1st, 2012, at 5:30pm at the Blue Parrot Bistro in Gettysburg, PA.

Please join Junction, cosponsors Raffensperger, Martin, & Finkenbiner, and Patrono & Associates, and prominent area business owners for hors d’oeuvres, networking, and an expert panel discussion as we open the dialogue on building a better business in a difficult economy. Click here for more information about this exciting event.

If you haven’t RSVP’d, please contact marci@junction-creative.com.

The Golden Ticket

The focus for most marketers is on social, mobile, and all things technology in an attempt to capture market share and provide measurable return on investment. In an effort to be better, faster, and constant, marketers must leverage the most influential crowd that continues to gain power over marketers and brands alike. This paradigm shift is being driven not by the most innovative technology but by the ever-growing baby boomer population.

Each day, 10,000 baby boomers turn to the age of 65, and will continue to do so for the next 19 years. Projections show that by 2050, more than 50% of the US population will be older than 50 years of age. For the first time, parents and children will be part of the same demographic. The Center for Mature Consumer Studies reports that boomers control more than ¾ of the country’s wealth. The power of this population is in its ability to affect the elasticity of demand, increase consumption, and ultimately influence marketers.

Baby boomers continue to be the most brand loyal segment in the market place. Before technology became contextual to consumers, marketers told stories and built brands with which this growing population identified. Marketers should consider the following when defining a strategy for this captive audience:

  • Diversity: Baby boomers are the most diverse segment which is the biggest asset and strength. The marketing approach should be as diverse as this consumer group.
  • Empathy: Baby boomers are wise, experienced, and aware. Marketers must appreciate and recognize these sentiments.
  • Constancy: Baby boomers are methodical and calculated as consumers. It becomes a test of endurance for marketers, constantly and consistently reaching this target audience.

If marketers across industry refocus a portion of the budget, the potential to create the next generation of influential and brand loyal consumers is immeasurable. For brands and marketers, the impact is substantive.

All Filler for Miller

Watch a set of advertisements during any major television event, and you are bound to see a spot for a Budweiser, Miller, or Coors product. Domestic macrobrewers have notoriously gigantic budgets for ad campaigns, and in terms of sales of their flagship offerings, the rate of return on investment is excellent.

Initially introduced in 2007, Miller 64, Miller Brewing Company’s foray into the ‘ultra-light’ beer market is named after its total calorie count per 12 fl oz. Originally dubbed MGD64, it was launched nationwide after favorable testing in Miller’s home base of Wisconsin. Supported by the usual multi-million dollar ad campaign, everything went according to plan for the brewing giant, right?

Wrong. Within a market increasingly in favor of higher quality craft beer , the product has never gained true traction with consumers. Often perceived as ‘watered down,’ weighing in at only 2.8% ABV, the beer has struggled with its image as a serious option. In the roughly 5 years since its introduction, Miller has rebranded the product multiple times, each iteration failing to increase sales in any meaningful way. The company also attempted to capture a set of non-beer drinking drinkers with a 64 calorie “lemonade” malt beverage under the same brand, but the effort was fruitless, leading to a near instantaneous discontinuation.

Sales of the golden swill were down double digits in 2011, so Miller elected to redesign the brand with an updated label design (a key indicator of brand loyalty in the beer industry) and a new ad campaign. The latter, centered around a catchy ‘sea shanty’ song, features active and attractive 25-35 year olds, but in addition to the actors, the lyrics to the tune and the slogan “Brewed for the Better You” make it obvious that Miller has a clearly defined new target demographic in mind.

Notwithstanding Miller’s spirited efforts to make Miller 64 work, the most glaring issue is the evidence that the market for these products is extremely slim, if not entirely nonexistent. Even in spite of a health-crazed society, ‘healthy beer’ is a fairly obvious oxymoron, and very little can be done by advertising to popularize it on a large scale. By contrast, the popular SkinnyGirl cocktail brand, offering lower calorie mixed drinks, hit all the right notes with a similar target demographic, enough to merit a reported 120 million dollar purchase by Beam Global last year.

So when is enough enough? It seems that occasionally, even when armed with the influence and funding necessary to push a product on a global scale, marketing can fall short of a product that doesn’t fit consumer wants, needs, or expectations, and the best course of action is simply to let go. In this case, the payoff from the latest endeavor remains yet to be seen, but it may be time for the diluted barley beverage to go the way of its predecessors: down the drain.

A Nod to the Legacy of Dick Clark, America’s Oldest Teenager

This week’s news of Dick Clark’s passing elicited great sadness. Clark was an impressive figure who was greatly admired and respected; over the course of a long and fruitful career, he worked to create a brand that today carries significant weight for members of multiple generations. His many television and radio programs were influential and enduring; through his work, Clark helped define American pop culture for the better part of the 20th century.

Most notably, American Bandstand, television’s longest-running variety show, was responsible for introducing new artists and the latest dance moves to people across the country. The show also helped bridge the color gap, “giving music freedom and equal opportunity,” according to Stevie Wonder. Older generations will also remember the Pyramid game shows, winner of nine Emmy awards, while for younger fans, the spirit of Clark’s brand was defined by the eponymous Dick Clark’s New Year’s Rockin’ Eve.

Clark dedicated his life to being ‘America’s Oldest Teenager,’ bringing families together in front of the television with a youthful and energetic spirit that was contagious for people of all ages.  Throughout the course of his career, his name and face came to epitomize the lighter side of things, creating happy memories and nostalgia for millions. He will be remembered as an icon of the entertainment and media industry, and the brand that he built will continue to stand for pop culture.