Select Your Marketing Partner Wisely

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Selecting the right marketing agency to connect a business to its market is critical to meeting the goals and objectives of any business. Too often the importance of evaluating and measuring the fitness of an agency to the specific business takes a back seat to the pop and wow of an agency’s public persona. Overlooked are the factors that are often most essential to building a working and mutually beneficial relationship between a marketer and their chosen agency.

Building a relationship with a marketing agency is as important as forming a relationship with a vested business partner. Trust, transparency, confidence and a demonstrated understanding of your business is critical. The chosen agency should share your passion and be overtly committed to achieving your marketing objectives. “Many agencies make a pitch based on the ‘big idea.’  Although the ‘wow’ factor is important, seamless execution is critical to the success or failure of any client relationship,” says Julie Gareleck, CEO & Managing Partner of Junction Creative Solution (Junction).  “At Junction we are as passionate about process as we are about the creative. Our clients not only expect it but appreciate our diligence.”

A good agency should be able to relate to the goals and objectives of its clients and have the capability to scale any project to meet the expectations and the client’s budget. Flexibility is important to be able to adjust to the dynamics of any market, and experience counts. Does the agency have a proven track record in your industry or a comprehensive understanding of how to adapt successful efforts across a wide spectrum of industries?

The successful candidate will enthusiastically provide client references. Is the agency’s own website and marketing collateral consistent with their proposals? Do they walk the talk? In digital marketing, understanding and demonstrating a high degree of competency for technical aspects of digital communication is a must for any proposed marketing strategy.   In this fast-paced competitive environment, it’s critical to remain ahead of trends, to demonstrate significant capabilities and to provide award-winning performance for your projects whether a brand logo or a comprehensive set of solutions to support sales and marketing.

“With the rise of solopreneurs and marketing consultants, it’s difficult to discern the good from the bad.  With more than 20 years of experience in the marketing space, we’ve experienced the dot com era, the introduction of mobile, social, and all things digital,” comments Gareleck. “The experience and learnings from the last 2 decades give us a unique experience when assisting our clients.  The medium may have shifted but the principles of performance based marketing are the same. We focus on delivering against the goals and objectives of our clients.”

The successful candidate should not only have demonstrated expertise, but should also be someone who can relate to your vision and have the ability to evoke confidence and work with you in meeting projected expectations. Be wary of those who over-promise and over-simplify. Successful marketing strategy takes time and constant tweaking. Choose your marketing team wisely. Choose one who’s experienced in coordinating a total marketing journey from the design and development to engagement and beyond.  To find out more about how Junction can partner successfully with your business, call (678) 686-1125.

Opportunity Awaits Small Businesses that are Optimistic Enough to Brave the Journey

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A recent Federal Reserve forecast for 2019 proposes that the U.S. Economy will grow 2.5 percent in the coming year and inflation will be checked at 2 percent. Such a prediction only a few years ago would have been thought to be the ranting of an overly optimistic and controversial student of economics, or the position statement for a largely discredited, naïve, want-to-be politician.  At the start of this New Year, perhaps the least surprised entity among the business community is small business. Cut from the same cloth of optimism, small businesses in America account for 2 out of every 3 new jobs created.  With unemployment at the lowest level in decades (some predict it could set a record low in 2019 of 3.5 percent), it would appear that the optimists are winning the day.

The accepted thought among a majority of business soothsayers is that the coming year is the best time for those optimistic entrepreneurs to engage their plans and open their dream businesses. The reality is that no one can promise success for anyone venturing into business at any time. While 2018 was generally considered a positive tipping point for small to mid-sized businesses, just over half said operations performed better over previous years, and less than half were willing to venture a prediction of continued growth in 2019. Despite all the positive economic indications, there remains just enough room around the edges of everyone’s crystal ball to manifest a degree of doubt about the size of the expected fortunes to come for small business owners.

Most vulnerable are new and emerging businesses that lack the time to establish a sustainable base in which to weather any downturns in market performance. To survive and prosper, small entities will need to be focused on adopting strategies that gravitate towards growth in 2019, regardless of temporary fluctuations in the economy. Experienced entrepreneurs are painfully aware that failure lurks in the economic shadows occupied by those factors that are just beyond their control. A profound and sustained focus on technology, finance, marketing and public policy will be of paramount importance going forward.

“Customers today have more choices than ever, and they have shown they will gravitate toward those who prioritize the delivery of fast, seamless and personalized service. This is true whether they are ordering lunch, getting their car repaired or making a financial transaction. In my industry of financial services, we’ve already seen large legacy companies start to fall behind smaller startups who offer better user experiences,” says Bernardo Martinez, U.S. managing director at Funding Circle.

Another challenge facing all small to mid-sized businesses is the lack of qualified and motivated employees. With a record 39 percent of small business owners reporting unfilled job openings, finding qualified workers is the single most challenge facing them in 2019.  “Optimism among small business owners continues to push record highs, but they need workers to generate more sales, provide services, and complete projects,” said NFIB President and CEO Juanita D. Duggan. “Two of every three of these new jobs are historically created by the small business half of the economy, so it will be Main Street that will continue to drive economic growth.”

The year 2018 turned out to be a boom-time for non-bank business lending as 80 percent of traditional bank small business loan applications were rejected. The trend in non-bank financing appears to be ripe for continued growth in 2019. Kabbage, an Atlanta-based online lending company established in 2008, says small businesses now access more than $10 million every day via its platform. Despite all the preponderance of predictions, finding success in business is, in itself, a risky business; one where failure or success awaits just around the corner of opportunity and for those optimistic enough to brave the dangers of the journey.

Social Media Users: Resolve to Share the Responsibility for Protecting Data Privacy in 2019

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While many of us, either personally or professionally, can complain about our experiences in 2018, the major social media platforms, particularly Facebook, had a particularly bad year. Once the seemingly runaway, no goal too high, darling of social media fans of all ages, Facebook’s executives are slinking to the dark corners of their corporate structure to lick their wounds and try to figure out what went wrong and how next to respond to the unabridged, unrelenting criticisms from just about everyone, everywhere.  The troubles for the social media king began early in the year when it was discovered that Facebook harvested personal user data from 87 million of its members and sold the personal data to Cambridge-Analytica, who used it for targeted advertising, particularly political advertising.  The practice apparently wasn’t exactly new. In fact it had been going on for nearly a decade before the practice came to light for millions of users worldwide.

While not alone in its data sharing policy, Facebook’s favorability rating dropped twice as much as other tech giants. An exclusive poll for Axios by SurveyMonkey found that Facebook’s favorability fell 28 points, compared with 13 for Amazon, 12 for Google, 10 for Apple and seven for Twitter. Facebook’s most recent favorability rating was 48 percent, down from 61 percent in October. According to a Pew Research Center survey, more than half of Facebook users in the U.S. said they’ve changed their privacy settings in the past year and more than four in 10 users have taken a break from the social media platform.  Twenty-five percent have gone as far as to delete the Facebook app from their phone. An overwhelming 90 percent of those polled were very concerned about internet privacy.  “The bigger you are the harder you fall” mantra is manifesting itself on Facebook and Google as the least trusted companies in America. Talk about a bad year!

Facebook’s initial response did little to appease the public. “Over recent months we have made our policies clearer, our privacy settings easier to find and introduced better tools for people to access, download, and delete their information” said a Facebook spokesperson. “We’ve also run education campaigns on and off Facebook to help people around the world better understand how to manage their information on Facebook.” The well-intentioned message unfortunately had subtle tones of, “It’s really our users’ fault for not being well enough educated and informed about our data handling policies”. Which unfortunately is more likely true than not.

The public has overtly embraced new technologies, often without questioning the intentions and motives of those who develop and promote the savvy new platforms. Most of us approve the user agreements without even reading and understanding the content before clicking and surfing. Has our realization come too late? Are we too far into the convenience and comfort of technology to take back control of our private information?  Are we willing to accept that the loss of privacy is the price for a ticket to the big event?

Facebook creator Mark Zuckerberg has announced that his resolution for 2019 is to “focus on fixing” Facebook’s serious problems. “Facebook has a lot of work to do – whether it’s protecting our community from abuse and hate, defending against interference by nation states, or making sure that time spent on Facebook is time well spent.” Perhaps all of his social media followers should take heed and resolve to better understand our responsibility to protecting our own privacy in the coming year.

Building Complete Business and Marketing Solutions with Strategic Alliances

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In a blitz-paced technological marketplace going it alone, even for the most established company, is no longer a strategy for optimal success. Strategic alliances are gaining favor around the business world for both small and mega-sized companies who are finding that not all business solutions are born and reared in-house. Successful partnerships are proving that going it alone in a diverse and dynamic business environment may not be the best path to expanding reach in marketing, distribution, or human resources.  Benefits for organizations that join forces include increasing brand strength, attracting new demographics and improving a company’s credibility with new and untapped market segments.

More than 85 percent of companies say that partnerships are essential to their business growth, and more than half say mutually beneficial agreements have helped them acquire new customers and strengthen their brand. A strategic alliance or partnership between two companies comes in the form of a joint contractual relationship. Unlike a merger or joint venture, the partnership allows the participants to maintain their individual identities. Each partner agrees to share proprietary technology, intellectual resources, physical attributes or marketing collateral in order to advance shared goals without losing unique identities. 

According to Booz-Allen & Hamilton, “strategic alliances are sweeping through nearly every industry and are becoming an essential driver of superior growth. Companies participating in alliances report that at much as 18 percent of their revenues are derived from their alliances.” The relationship can produce advantages in scaling up the scope of an emerging business, increase new market penetration, allow for smaller organizations to initiate entry into global market space and reduce operating costs. Larger players can improve inroads into unique and diverse market segments and improve their brand’s reputation with these segments. Other unified ventures are extending the life of some marketers disrupted by the advance of technology on operations.

Barnes & Noble, a once powerful brick and mortar book retailer, found their very dominance and existence threatened by digital formatting of all things readable. Focusing on selling the reading experience, Barnes & Noble formed a strategic alliance with Starbucks, the popular coffee shop retailer. The move provides an opportunity for the book retailer to offer coffee kiosks or small coffee shops within their space, and gives Starbucks the opportunity to efficiently expand local community presence. Such an alliance can work for localized, small coffee shops as well.

To be successful, an alliance between two entities must be mutually beneficial to the goals and objectives of each participant. Clearly defined responsibilities and goals of each partner must be defined at the agreement’s outset. Each organization must be flexible in order to adapt to the impact of the alliance on the differences in each organization’s culture and operating methods. It is necessary in advance to identify what strengths each partner can bring to the new relationship and how each can build trust and respect for one another and their individual objectives   Most importantly, as with any strategic alliance or partnership, there must be benefit and value for both parties.

2019 Marketing Spend Trending Toward Technology Over People

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According to Gartner’s ”CMO Spend Survey 2018-2019,” Chief Marketing Officers(CMOs) are moving to spend more on technology in 2019 than on staffing. Marketing technology (martech) this coming year will experience a seven percent increase over 2018 with staff costs declining from 27 percent to 23 percent. The moveaway from human investment to tech appears to be influenced by the desire to measure the real impact of total marketing costs on the bottom line. Digital analytics, content management and email marketing are shaping up to win a larger share of marketing budgets in 2019. The ease by which digital marketing can be measured against revenue is a significant factor for its predicted growth.

Nielson’s 2018 CMO report indicates 82 percent of marketers will increase their digital marketing spend in 2019. Content, often considered“King,” will gravitate to the center of the entire marketing universe. As metrics become more defined, content will focus on personalization and qualityof message over quantity and strive to refine the delivery of the right message to the right target audience.     

Chatbots are poised to receive more attention as marketers attempt to better understand consumer insights into brand messages and campaigns. Listening to the audience and reducing the quantity of messages seeks to alleviate much of the over-abundance of noise. Alternative search will become more important in 2019 as the popularity of voice search among tech hungry consumers motivates marketers to reevaluate and reinvigorate their organic search efforts.

Alpine data indicates that by 2020, 50 percent of all searches will be done verbally and Garner predicts that 75 percent of all households will soon have a smart speaker. The coming year will see an increased investment in voice search technologies in response to the anticipated disruption to traditional search platform methods.

The importance of protecting user data has been demonstrated thoroughly in 2018. As consumers and online users experienced the careless selling and sharing of personal data, they have been quick to recount their discontent with market actors who fail to properly handle their private information. Cyber security will continue to be a prominent line item in marketing budgets of small and large companies going forward. The trend towards technology over people is understandable as organizations focus efforts on optimizing the bottom line, but the enthusiasm for this trend should be tempered by a healthy realization that forces in the marketplace tend to be volatile and difficult to predict solely based on past measured performance. A successful marketing strategy will allow for humans to subjectively challenge machine generated assumptions and respond to the ever-changing forces in the marketplace.

Here’s a List of Some of Our Favorite Things


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Raindrops on roses

And whiskers on kittens

Bright copper kettles and warm woolen mittens

Brown paper packages tied up with strings

These are a few of my favorite things…..

Who can forget these famous lyrics from the landmark musical play and movie, “The Sound of Music.” Hard to imagine that composers Oscar Hammerstein and Richard Rogers could have thought their tunes would make such a lasting impact on the lives of so many over such a long period of time. Its message was so simple:

When the dog bites

And the bee stings

When I’m feeling so sad

I simply remember my favorite things

And then I don’t feel so bad.

Regardless of station in life we all face challenges and disappointments. The times when all things seem to go amiss or when even the smallest of problems cause stress that often appear to be insurmountable. During the holiday season we need to look away from our daily problems and take a few moments of reflection to ponder some of the things in our lives that can keep us from feeling so bad.  Here are afew of the Junction Team’s Favorite Things:

Apple Watch –“For the obvious reason – technology is incredible,” says Julie. And for those who hail from the “Dick Tracy” generation, the Apple Watch is nothing less than science fiction personified. It makes life so much easier in so many small and incredibly large ways. While some lament it is just another technological intrusion on our busy lives, it more often than not alleviates so many of the little nuisances experienced daily in our lives. Besides, it’s just so cool!

Rosie’s Collection – The dream of a Pennsylvania entrepreneur, Rosie’s mission is “to transform women’s lives by making them feel comfortable with themselves, through their outward appearance, so that it might permeate inward, to build their self-esteem, so they might reach their highest dreams and potential.” Who’s Rosie? Rosie is the childhood teddy bear of its owner. The bright red corduroy teddy bear has been with her through good times and bad since 9th grade. Although the rose on her headband is a little tattered and a leg has been reattached multiple times, she still remains strong and dependable. She puts a smile on everyone’s face, comforts those in need and reminds you of your childhood whimsical carefree days. How can she not be one of your favorite things?

Inglot Cosmetics – Makeup enthusiasts can find this 30 year experienced brand in over 800 locations around the world. Combining scientific technology with an array of vibrantly colored products, Inglot is brightening the lives of millions of consumers across the world when they feel so sad.  And with J. Lo behind the brand, it can add a sparkle to your eye!

Door Dash – Don’t feel like cooking after a busy day at work? What could appease those feelings of exhaustion better than eating out in the comfort and sanctuary of your own home? You can order a meal or snack from whomever and whenever without the hassle of leaving your home or office. Schnitzel with noodles anyone?

Starbucks App – Let’s be real! Who really enjoys waiting in line, for anything?  Starbucks has it figured out. Order your favorite items, pay ahead, and skip the line! You’ll get your favorite drink plus experience the envy of those around you waiting in line. A comfort when you’ve just been bit by a bad day.

MIG Soap – They have an incredible and unique line of skin care products made of natural ingredients, including local raw honey and beeswax. It’s perfect response for when the bee has stung. 

HondaAutomobiles – For those who appreciate safety and reliability in their vehicle, Honda has fanatic loyalty from millions of repeat owners. Lifelong in their love of all vehicle sizes, from the Civic to the Pilot and Accord, Honda has a place at the top of their owners’ list of favorite things.  Let’s not forget the resale value!

Target – Susan says, “This one is on my list because I’m there probably 3 times a week. From getting 5% off everything with my Target card, to buying online and picking up in-store, to having Starbucks in-store, to using Target’s “Cartwheel” to get additional savings. I just can’t get enough of Target!”

AMC’s Subscription Program – For movie buffs like Ashley, $20 a month to view 3 movies a week at any AMC theater will top the list of favorite things. “I get free upgrades on popcorns and drinks and I can also get my popcorn and drinks delivered to my seat. How great is that?”

Amazon Kindle – “I love this because of how small it is. Carrying around a book can get annoying sometimes. This fits right into my purse and is so easy to carry around without having to worry about bending any of the pages.”

Keurig – Something you can use every morning, Keurig lets you get a jump start on a soon to be challenging day. It’s great because it is not just for coffee anymore. From teas to hot chocolate, one cup or several in just minutes. Beats the old bright copper kettles anytime!

The exchange of gifts is a tradition across our culture that offers great meaning for each of us. Whether the gift is big or small, we love to see the joy on the faces of our family, friends, and coworkers when we hand them something thoughtful, useful, or just plain fun. Time to get shopping!

Happy Holidays from all of us at JunctionCreative Solutions.

Influencer Marketing Trending Up for 2019

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According to Am Golhar, founder of Abstract PR, there are an estimated 1.5 million influencers in the digital communication world, and approximately 71% of Generation Z’s digital users have a close relationship with at least one influencer. With Instagram leading the influencer journey, many marketers are lamenting the importance of increasing marketing spend on influencing customers via social media platforms.

Launched in 2010, Instagram continues to grow at a remarkable pace. Just a little moret han 7 years of age, the visual social media platform has surpassed 800 million monthly users and is not only attracting individual social conversations but is proving its worthiness to marketers looking to grow brand awareness and showcase products. With 51 percent of users indicating that they visit the site daily and 70 percent using the platform to search brands, influencer marketing is proving itself as an authentic method to connect with potential customers. Influencer marketing content is delivering an 11 times higher return on investment (ROI) than traditional forms of digital marketing.

Generation Z consumers are proving to be much more active and reactive to social media outlets like YouTube and Instagram than former generations. Businesses need to establish an effective and targeted strategy to engage with this new generation of consumers in order to grab their share of the next big consumer market. In the coming year, influencers will continue to increase their impact on marketing efforts for businesses of all sizes. Participants will continue to focus efforts on specific geographical market segments with targeted and quality content.

The trend in 2019 will require an even greater command for authenticity and transparency as the initial exuberance of the new shiny marketing tool meets with the greater reality across all marketing channels.  Consumers say they trust social networks to guide them to purchase decisions, but some of that trust is being worn away by paid influencers who fail to make important financial disclosures that exist between their content and the brands they are reviewing. 52% are expressing distaste for repetitive advertising offers that are being pitched this holiday season by influencers.  With nearly 54% of consumers indicating “reliability” concerns about some current influencer content, User Generated Content (UGC) is set to receive more attention from marketers in the year ahead. Joe Rohrlich, from Bazaarvoice says, “Today’s consumers are looking to corroborate what they see or hear in one place with the information they find elsewhere.”

Social media influencer marketing is a natural technological segue from the long tested and tried method of “word of mouth” advertising. The former one to one approach to connecting with an expanding audience is being amplified by the internet’s “one to many” social media environment. In a global survey of consumers, Nielsen found that ”83% of consumers trust the recommendations of friends and family over other forms of advertising.”  In 2019 successful brands will find a way to utilize this expansive amount of customer content.

To learn how Junction Creative Solutions (Junction) can help refine and improve your influencer marketing strategy, call 678-686-1125 today.

Sales and Marketing Functions Must Align for Business Growth

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Ask any veteran in business and you’ll hear stories about the ongoing warbetween the marketing function and the sales department. Many relationshipsbetween sales and marketing departments often resemble an efficient andeffective circular firing squad. Marketing blames sales for not executing onits plan and sales complains that marketing has failed to listen to the salesteam or customer and therefore put forth a failed plan.

It seems so simple. The functions performed by a company’smarketing department should be coordinated and aligned with the revenue goalsand objectives of the company’s sales department. After all, the ultimate goalof each department is to cultivate combined efforts into sales, right? Well,often the seemingly most obvious pronouncement escapes reality. Studies have revealed that organizations with strong sales and marketing alignmentachieve a 20% annual growth rate as opposed to a 4% decline in revenue for thosecompanies who do not. The most telling Forrester research statistic indicatesthat only 8% of companies have a strong coordinated relationship between theirmarketing department and sales professionals.

The apparent disconnect appears to be founded in theinherently different approaches of each department’s functions. Marketing campaigns tend to bemore focused on promoting brand recognition, generating a high quantity of salesleads and tend to be measured by marketing metrics that are longer term.  Sales organizations are driven by creatingquality versus quantity of personal relationships with potential customers inan effort to solve consumer problems. Sales efforts are faster paced andmeasured by shorter term metrics. This difference in approach has resulted inmany companies structuring their marketing and sales departments separate fromone another. Such structures are proving detrimental in an era where digitalcommunications are disrupting traditional relationship building efforts betweensales and consumers.

As customers increasingly connect with service providers through websites, emails, texts, social media posts,print and TV ads, the dynamics of the traditional revenue generating processare changing. When the customer initiates a buying decision it is often throughpurchasing portals, internet chat reps, and call centers as much as through salespeople.It is predicted that by 2020,B2B buyers won’t contact sellers until 80% of the purchasing decision isalready made. In this environment where consumers are influenced in advancethrough information displayed on LinkedIn, Facebook and other social mediaoutlets, is cold calling really cold? The time for a change in traditionalorganizational structures is at hand.

The process of aligning marketing and sales efforts begins with integrating the organization’s datacollection and management systems. Data should be evaluated to identify themost promising leads in order to enhance and directly influence sales revenueby focusing on the prospective customer’s needs. Sales efforts should moreclosely align with marketing campaigns, coordinating messages that promotecustomer understanding and that deliver on the brand’s promise. Where a strong,effective facilitator between the two departments is absent, combining salesand marketing functions is required to achieve the overall objective of increasing productivity, saving money and increasing revenue. Whensales and marketing functions focus on coordinating their efforts, a company will realize 36% higher customer retention and a 38% increase in sales success.

To learn more about how Junction Creative Solutions can help you bridge the gap between sales and marketing teams,call 678-686-1125.

Patience Was Once Seen as a Virtue; Today Everything Has to Happen Now!

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Remember when getting to a knocked door in a minute was a sufficient response time; when answering the phone before the third ring was once seen as a positive attribute to the caller; when a 60-second traffic light didn’t frustrate or anger even the most demanding among us; or a 10-second webpage load time was tolerated as reasonable? As with many standards of performance, the benchmark for “acceptable” has been moving ahead in tandem with the speed of technology. Once upon a time patience was seen as a virtue; today everything has to happen now!

Internet users have no patience for websites that they perceive are failing to meet the newest standard of timely performance. In a study by Akamai, about half of web users expect a site to load in 2 seconds or less. Approximately 40% of all internet users abandon a website that takes more than three seconds to load; 70% of those internet visitors who think your website speed is too slow won’t return to the website again and 44% of them will pass the bad performance information on to others who may use your site.  Remember the importance of “word of mouth?” Well now it is the “Influencers” that may sink a poorly-performing website. With website speeds increasing 22 percent every year in the competitive digital world, it is imperative that a focused and ongoing effort be made to maintain website performance.

Improving the slow speed of a website, while daunting to those of us who are easily intimidated by technology terms and back-end functions, can be fairly easy to diagnose and correct with routine application of a few performance enhancing fundamentals.

Most website requirements were defined and established when the site was initially developed and designed. The website hosting plan selected when the site was first launched, while adequate at the time, may not meet the demands of current traffic. Review and update your hosting plan to ensure it meets current usage needs.

Caching, the storing of commonly used CSS, images, HTML documents, and media files, when enabled will result in faster access to data and will lead to a more rewarding experience of faster load times for repeat visitors. However, first-time visitors will not see the benefit of caching to their load time experience.

For the majority of websites, images make up more than half of a website’s pages. Clearly the saying, “a picture is worth a thousand words” is still relevant in the digital communications era. Broken URL source links and the choice of image file types can impact the performance of a website. The most common and versatile file type is JPG. This popular file type can be saved in a wide range of qualities between low and high and performs well with vibrant images of products. When presenting graphics with heavier textual elements or transparent backgrounds, PNG file types perform best. GIF files should be considered when displaying a brief visual animation or mini video clip. Regardless of the file type, editing the image to optimize its performance is important at the outset, and reducing the overall number of images will have a positive effect on response times. This is a place where “less is more” is good advice to be taken.

According to Yahoo, HTTP (Hypertext Transfer Protocol) requires 80 percent of a website’s load time. Combining CSS/JS Files into one larger file may help your load times in the long run. Reducing the size a large number of images and eliminating distracting images that don’t correspond to your written content will enhance overall performance. Users expect web pages to load fast, and they won’t stick around if they don’t.

A professional web developer and designer can offer more options to improve the speed and performance of an ailing website. To learn how Junction Creative Solutions’ (Junction) team can implement performance enhancements to your website, call 678-686-1125.

Playing Games to Reengage Employees and Invigorate Customers

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“Humans have been playing games for thousands of years. Some argue that games predate culture,” said Brandon Marsala, creative director of content and strategy at Mindspace. “Knucklebone dice and painted stones were used by ancient peoples to hone skills, develop critical thinking, or just pass the time. Games are a part of us. Whether it’s competition with others or competition with ourselves, games are miniature versions of our lives: We strive to achieve — to overcome challenges.”

Marketers are learning how gamesmanship can have a positive impact on engaging and motivating customers who are continuously being bombarded with massive amounts of noise in a new digital climate. The effective application of gamification within an organization is not limited to the seller’s relationship with customers; it is finding success with employer and employee relationships as well. Whether internal or external, gamification techniques are benefiting organizations in their efforts to transform disengaged employees and reinvigorating distracted consumer audiences. “Gamification has become a go-to tactic for engaging consumers and employees alike in recent years. By applying elements of typical gaming activities such as continuation streaks, point systems and rewards to a business interface, users can feel like they’re having fun while interacting with your brand.”

Businesses looking to develop a gamification strategy need to first identify those areas within the organization that can benefit from increased sales, customer loyalty, employee retention and motivation. The overall strategy must be relevant and in line with the company’s culture and mission. Keeping the rules of the game simple, easily understood and winnable is important. “The programs need to be easy to play and winnable,” says John Kampas, CEO of Empist. “A lengthy process or extensive rules can be unappealing to participants. You must also clearly outline the details of the challenge and the reward before starting the game.” Focus the development on what works best for your organization, its mission and goals. Leverage existing assets that motivate and drive increased performance and add value to user experience.

Whether it’s a customer loyalty program, progressive purchase reward, performance incentives or personal recognition, gamification is here to stay. Business leaders are aware of the importance of retaining top talent and expanding the list of loyal consumers. The old saying “This is business, not a game” doesn’t quite ring true anymore.

To learn more on how Junction Creative Solutions can help you implement an effective gamification strategy, call us at 678-686-1125.